Refund policy

RETURN & REFUND POLICY

Last Updated: 13/08/2026

At Blue Garnet, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a straightforward return process subject to the conditions below.

1. Return Eligibility

To be eligible for a return, the product must:

Be requested for return within 2 Days of delivery.
Be unused, unworn, unwashed, and free from any damage, stains, or alterations.
Have all original tags, labels, packaging, and accessories attached and intact.
Be returned in the same condition in which it was received.
Be accompanied by the order details or proof of purchase.

Products that do not meet these conditions may be refused for return.

2. Return Timeframe

You may request a return within 2 days of receiving your order.

To start a return, contact us at bluegarnet05@gmail.com with your order number, the product you wish to return, and the reason for the return.

Once your return request is approved, we will provide instructions for returning the product.

Please do not send products back without first contacting us, as unauthorized returns may not be accepted.

3. Refund Process and Timing

Once we receive your returned product, it will be inspected to confirm that it meets our return eligibility requirements.

If the return is approved, your refund will be initiated to the original payment method.

Refunds are generally processed within 2–3 business days after the returned product has been received and successfully inspected.

The time required for the refunded amount to appear in your bank account, card, UPI account, or other payment method may vary depending on your payment provider.

You will be notified once your refund has been initiated.

4. Exchanges

We offer exchanges subject to product availability.

If you would like to exchange an item for a different size or eligible variant, please contact us within 2 days of delivery at bluegarnet05@gmail.com.

The replacement item must meet the same condition requirements as a return.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

5. Damaged or Defective Products

We take care to ensure that every product is checked before shipment. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 2 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging, where applicable

We may request additional information or photographs to assess the issue.

If the product is confirmed to be damaged, defective, or incorrectly supplied, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.

Where applicable, return shipping for a confirmed damaged, defective, or incorrect product will be handled or reimbursed by us.

6. Non-Returnable Items

For hygiene, safety, or other legitimate reasons, certain products may not be eligible for return.

Non-returnable products may include:

Products marked “Final Sale” or “Non-Returnable” on the product page.
Products that have been worn, washed, altered, stained, damaged, or otherwise used.
Products without their original tags or packaging.
Products returned after the applicable return period.
Products damaged due to improper use, washing, storage, or care.
Any other products specifically identified as non-returnable on the product page.

This does not affect any rights you may have under applicable Indian consumer protection laws.

7. Return Shipping Costs

For a change-of-mind, size, colour, or preference-based return, the return shipping cost will be:

[RETURN SHIPPING COST / FREE / CUSTOMER PAYS RETURN SHIPPING]

For products that are confirmed to be damaged, defective, incorrect, or incorrectly supplied by us, Blue Garnet will bear the applicable return shipping cost or provide an appropriate resolution.

Any applicable return shipping charges will be communicated to you before the return is processed.

8. Refunds for Cancelled Orders

If an order is cancelled by us after payment has been successfully received, we will initiate an appropriate refund to the original payment method, subject to applicable payment-processing timelines.

If you wish to cancel an order, please contact us as soon as possible at bluegarnet05@gmail.com. Cancellation requests may not be possible once an order has been processed or shipped.