Terms of service

TERMS OF SERVICE

Last Updated: 13/08/2026

Welcome to [Blue Garnet]. These Terms of Service (“Terms”) govern your access to and use of our website and the purchase of products from [Blue Garnet], operated by Blue Garnet Global (“we,” “our,” or “us”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Account Terms

To access certain features of our website, you may need to create an account. You agree to provide accurate, current, and complete information and to keep your account details updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent, unlawful, or unauthorized purposes.

2. Pricing and Payment

All prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We reserve the right to change product prices, offers, discounts, and promotions at any time without prior notice. The price applicable to your order will generally be the price displayed at the time you place the order.

Payment must be completed through the payment methods made available at checkout, which may include credit/debit cards, UPI, net banking, wallets, or other supported payment methods.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, measurements, materials, and other product information are accurate.

However, slight variations in colour, texture, appearance, or fit may occur due to photography, lighting, device displays, manufacturing processes, or other factors.

We reserve the right to correct errors, update product information, and modify product specifications where necessary.

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products. All orders are subject to availability and acceptance by us.

We reserve the right to accept, refuse, or cancel an order for reasons including product unavailability, pricing or listing errors, suspected fraud, payment issues, or other legitimate business reasons.

If we cancel an order after payment has been received, we will initiate an appropriate refund to the original payment method, subject to applicable payment-processing timelines.

5. Shipping and Delivery

We ship products across India.

Our operations and customer support may be available 24/7, including weekends and public holidays, subject to circumstances beyond our reasonable control.

Orders are generally processed within same day of order placement and delivered within 5-7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, operational disruptions, incorrect addresses, or other unforeseen circumstances.

Shipping charges, if applicable, will be displayed at checkout.

For matters relating to the business operations of [Blue Garnet], our jurisdiction is Patna, Bihar, India.

6. Returns and Refunds

We offer returns within 2 days of delivery, subject to the conditions stated in our Return and Refund Policy.

To be eligible for a return, products must generally be unused, unwashed, undamaged, and returned with their original tags, packaging, and accessories.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Details of eligible and non-eligible products will be communicated through our Return and Refund Policy and/or product page.

Approved refunds will generally be processed to the original payment method within 2-3 business days after the returned product has been received and inspected.

Any applicable deductions, including non-refundable shipping charges or other permitted charges, will be communicated before processing the refund.

7. Prohibited Uses

You agree not to use our website or services:

For any unlawful, fraudulent, or unauthorized purpose.
To violate any applicable Indian law or regulation.
To interfere with or disrupt the operation or security of our website.
To attempt unauthorized access to our systems, accounts, or databases.
To upload or transmit malicious code, viruses, or harmful material.
To copy, reproduce, distribute, or exploit our website content or intellectual property without authorization.
To provide false or misleading information.
To engage in activities that may harm our business, website, customers, employees, or service providers.

We reserve the right to suspend or terminate access where we reasonably believe these Terms have been violated.

8. Limitation of Liability

To the maximum extent permitted under applicable law, [Blue Garnet], its owners, employees, affiliates, service providers, and representatives shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of our website or products.

We do not guarantee that our website will always be uninterrupted, error-free, secure, or available at all times.

To the extent permitted by applicable law, our total liability in relation to a particular product or order shall be limited to the amount actually paid by you for that product or order.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.

9. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, our website, or your purchase of products shall, to the extent permitted by applicable law, be subject to the jurisdiction of the competent courts in Patna, Bihar, India.